EASILY DESIGN, CUSTOMIZE AND BUILD FULLY CONVERSATIONAL INTERFACES
We help you with the the design of the chatbots concept as well as the technical implementation. Because every customer is different. We identify the best technology to solve your’s and your customers problems. In line with your brand identity and business model. Full flexibility, vendor neutral.
DESIGN AND DEVELOPMENT OF CHATBOTS
Analyze Dialogue and NLP
Study of the process to be automated and design of the conversation scheme. Design of the “Natural Language Processing” that will govern the communication between Bot and Human. Creation of the rules and norms that define the behavior of the chatbot.
Design of the semantics of the dialogue and tone of the message according to the platform.
System deployment on WhatsApp, Facebook Messenger, Google Messages, Web bot, SMSTelegram, Teams, Alexa, Google Assistant… .
Specific programming of inputs for each case.
Connection with the client’s internal systems such as APIs, CRM and others.
Recurrent analysis of the dialogue between bot and human.
Study of specific responses.
Optimization and improvement of the system through new rules and vocabulary.
Continuous improvement of the “Customer Experience”.