EASILY DESIGN, CUSTOMIZE AND BUILD FULLY CONVERSATIONAL INTERFACES

We help you with the the design of the chatbots concept as well as the technical implementation. Because every customer is different.  We identify the best technology to solve your’s and your customers problems. In line with your brand identity and business model. Full flexibility, vendor neutral.

DESIGN AND DEVELOPMENT OF CHATBOTS

Analyze Dialogue and NLP

Study of the process to be automated and design of the conversation scheme. Design of the “Natural Language Processing” that will govern the communication between Bot and Human. Creation of the rules and norms that define the behavior of the chatbot.
Design of the semantics of the dialogue and tone of the message according to the platform.

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MESSAGING APPS AND SMART SPEAKERS

Launching on various platforms

System deployment on WhatsApp, Facebook Messenger, Google Messages, Web bot, SMSTelegram, Teams, Alexa, Google Assistant… .
Specific programming of inputs for each case.
Connection with the client’s internal systems such as APIs, CRM and others.

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VOICE APPS

Creation of voice assistants or voicebots

Voice-based conversation analysis and design for Google Assistant, Apple Siri and Amazon Alexa
Skills creation and system training.
Study, definition and implementation of the assistant’s personality

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BOT TRAINING

AI learning and improvement

Recurrent analysis of the dialogue between bot and human.
Study of specific responses.
Optimization and improvement of the system through new rules and vocabulary.
Continuous improvement of the “Customer Experience”.

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APPLIED TECHNOLOGIES

SOLUTIONS THAT COVER THE FULL CUSTOMER JOURNEY

Lead Generation

Lead Generation

Conversational engine to generate new leads, extract personal data or integrate into your CRM

Sales

Sales

A bot advisor who recommends products and guides your customers through the booking or sales process

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Customer Service

Automated customer service with guided dialogues or natural language

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Retention

Automation of any process that can be solved by a conversation