How chatbots are changing the face of customer services
Capacity Europe connects the global ICT infrastructure with up to 4000 visitors last year. It unites telecom companies, data centres, cloud, content, peering and messaging companies to network, trade and learn. OnFore Founder Julia Lehmann will join Capacity Europe 2020 as a participant of the panel “How chatbots are changing the face of customer services”, at 17:10-17:50 British Standard Time. It is a very special occasion, as it marks the 20th anniversary of this world known event!
According to Capacity Media, improved AI capabilities have not only meant that chatbots today have improved the performance of customer support, but also in keeping the customer happy while interacting with the business. With customer services often under strain, chatbots have typically been used for basic customer queries, but how can AI chatbots further evolve in providing an enriched tool for end customers?
Some of the Confirmed Panelist are Bernardo Arnaud, CEO at Unidire Comunicações (Moderator) , Julia Lehmann, Founder/Senior Consultant at Onfore, Michael Bordash, GM & CTOat RealNetworks and Distinguished Engineer, Watson Customer Engagement as well as Fabon Dzogang, Lead Scientist on Conversational AI at ASOS.